SUPPORT

We have a strong commitment to our customers after the sale by extending superior service and support to the solutions installed at the customer site. The support services we offer are tailored to meet your specific needs..

Our team's goal is to provide maximum uptime for your systems, and both your account manager and support technicians work together to ensure your needs are met during the system implementation and for the life of the system after installation is complete..

AccuImage Technical Support & HelpDesk
SUPPORT

For best support, have available:

  • Company Name
  • Contact Name
  • Phone Number
  • E-mail Address
  • Details of Reported Problem
  • Software: Manufacturer, Product Name and Version Number
.
SUPPORT

Step 1

When your request for technical service has been received by technical service dispatch, your request will be assigned to the first available service technician. .
SUPPORT

Step 2

The service technician will then contact the designated person at the customer site to identify and resolve the reported issue..
Hours of Operation

Support services are available Monday through Friday during normal business hours, with the exception of scheduled holidays.

After hours support is available upon contract.

CUSTOMER PORTAL




Customers of AccuImage, LLC can log and manage support requests online. Customers can register for an account at the link below. Search Knowledgebase for solutions to common issues, log a new support ticket, or check the status of an existing support ticket. Enter as much detail as possible for the issue being reported and upload files such as screenshots and logs through our HelpDesk system.

AccuImage, LLC HelpDesk & Knowledgebase