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by C. Roy Payne
Welcome to the inaugural issue of The AccuView!
This newsletter follows closely on the heels of our new web site launch. The new web site received more than just a facelift; it also now contains more extensive information about the products and services we offer, our areas of expertise, and so much more. We hope you'll take time to visit www.accuimagellc.com.
The AccuView will be delivered to your inbox once a month. Designed to keep you apprised of the latest developments in information management, watch for articles on …
- New product and service offerings.
- The latest news from our partners.
- Helpful tips from our technical team.
- Customer success stories.
- Industry news and upcoming events.
- And other fun features!
You can unsubscribe from The AccuView at any time. Details about how to subscribe and unsubscribe can be found at the bottom of each issue of The AccuView and on our web site.
We welcome your feedback and ideas! Please feel welcome to share them with us at any time.
Warm regards,
Roy Payne
roy.payne@accuimagellc.com
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When business information is contained on paper documents, employees are typically required to manually route documents from desk-to-desk or office-to-office. But once your documents and data are captured and easily retrievable in an information management system, it no longer makes sense to manually route the original paper documents.
Workflow and BPM - Business Process Management - technologies can automate the flow of information and documents throughout your entire enterprise.
You benefit from …
- More efficient and effective strategic and operational processes.
- Faster response times by proactively executing on tasks and requests.
- Elimination of time-consuming redundant processes.
- Reduction of workflow bottlenecks.
- Collaboration and decision support among users.
- Real-time, strategic control over the entire workflow.
- Document-centric controls and security that aid in compliance efforts.
- Process and performance monitoring features that ensure accountability.
- Improved forecasting by identifying opportunities and problems in advance.
 Learn more.
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The recent upsurge in interest in Business Process Management seems like a flashback to the 1990s. Remember how business process reengineering was going to solve all our problems and how executives got all caught up in business change? In the end, few organizations experienced fundamental improvement because they too often looked at processes in isolation and failed to focus on larger, corporate-wide goals. If you're considering a BPM initiative, here's how you can ensure that the organization gets process improvement right this time around.
Start by recognizing that the point of almost all companies is to achieve financial, customer and operational goals that are in line with shareholder or owner expectations. With this in mind, do a thorough assessment of core strategic and operational processes to determine just what it is you're trying to improve. Examining core strategic processes, such as customer acquisition, bookings, billings, backlogs and order-to-cash, the focus is usually on continuously improving throughput. In the case of operational processes, such as manufacturing, order fulfillment and field service, companies usually measure efficiency alone.
Don't jump right into "automation that leverages people, processes and systems" - the typical BPM marketing hype. The point of the assessment is to identify ways to link the strategic and operational processes. Too many organizations embrace BPM to drive automation and efficiency without tying those initiatives directly to performance improvement. A manufacturer that has a strategic goal to improve product quality and reliability could well shoot itself in the foot with disconnected operational manufacturing process initiatives aimed exclusively at automation and cutting costs. Global 2000 organizations including Audiovox, BT and United Airlines have achieved significant operational efficiencies while simultaneously losing their competitive edge and falling short of performance targets. Successful BPM initiatives tie people, processes and technology to strategic performance improvement goals.
Just how do you connect process improvement to higher-level performance improvement goals? Once your assessment is complete, develop a process performance plan that describes the potential of your operational processes to contribute to strategic goals. If a strategic goal is customer satisfaction, for example, determine appropriate process benchmarks that can be analyzed accurately and consistently. In an order-to-fulfillment process, for example, order throughput and on-time delivery are important, but don't leave out other measures that might have a direct impact on customer satisfaction, such as fulfillment accuracy. Finally, set priorities for operational process improvement that will have the greatest impact on strategic objectives; these processes deserve management's time and attention and the application of technology.
When you consider BPM vendors, look for approaches that are attuned to your current operations, technologies and underlying business events and activities. Don't get distracted by mega-application providers that want you to upgrade your infrastructure unless you see clear evidence that the changes will contribute to significant improvements in both operational and strategic process performance.
To succeed at BPM, assess for success, think beyond automation and make performance improvement your number-one process improvement goal.
Source: Mark Smith, Ventana Research, Intelligent Enterprise, June 1, 2005
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Overview
Accelerate your revenue cycles. Increase profits. Decrease costs. Maintain seamless compliance. Improve operational efficiency. Accomplish more with fewer resources.
The trends are clear. Enterprises in virtually every industry across the globe are investing in Business Process Management to optimize their processes and drive better business results. BPM is the design, execution and optimization of automated processes - everything from line-of-business processes such as work orders, customer interactions, payroll processing, order processing, and regulatory compliance initiatives to core mission-critical processes such as payment remittance, billing, product development and logistics.
Verity® LiquidOffice™ is the only enterprise-class BPM solution that delivers the true real-time process control and forward-looking visibility required by complex businesses. With the integration of Verity's market-leading enterprise search, LiquidOffice is the first and only BPM solution that enables real-time access to, and use of, time-sensitive content throughout the process lifecycle. LiquidOffice accelerates cycles, ensures compliance, and connects people with information and processes, regardless of location.
LiquidOffice's capabilities allow organizations to design, execute and optimize business processes throughout their entire enterprise, not just isolated processes as with traditional BPM.
Features
Verity LiquidOffice includes everything you require - today and as your business objectives evolve - to automate and more effectively manage your business processes.
Full Range of Options to Manage Business Processes
LiquidOffice is the only BPM solution that combines enterprise-class search with the full range of structured, user-determined and self-altering process options. Collectively, these capabilities provide businesses with the real-time process control needed to deliver better decisions, higher employee productivity and more effective customer service.
Comprehensive Monitoring and Management Capabilities
LiquidOffice provides compelling monitoring and manageability features that protect your investment in processes, give you greater visibility into your business, and help enforce compliance requirements across the enterprise. With the ability to identify bottlenecks, audit usage, analyze processes and handle exceptions, LiquidOffice lets you make real-time improvements to the processes that drive your business.
Adherence to Enterprise Standards
With multiple language and format support, LiquidOffice securely connects people, processes, information and the relationships between them. This means business users - whatever their roles and wherever they're located - stay better informed and collaborate more effectively.
Enterprise-Ready Architecture
Whether it's from internal growth or mergers and acquisitions, your business is getting bigger and more complex by the day. The information your employees need to support strategic decisions is scattered among hundreds of processes, across dozens of departments, on paper and electronic documents, and increasingly in multiple languages. LiquidOffice provides for high scalability and fault tolerance to support your entire enterprise.
Optimal Form Design and Usability
LiquidOffice delivers the most complete range of form design and usability tools available. An intuitive, easy-to-use interface within LiquidOffice allows office workers to easily create and publish online forms, while an assortment of advanced capabilities allow professional designers to create forms that meet the increasingly complex needs of large organizations.
Want to Learn More?
As an authorized Verity reseller, AccuImage offers LiquidOffice and other Verity products - as well as all the other products and the services you need for a complete information management and BPM solution. For more information, contact us.
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ARMA 50th Annual Conference and Expo
September 18-21, 2005
Chicago
This year's ARMA Conference and Expo will cover the hottest issues facing information management professionals today.
- Managing records and information in a global organization.
- Building an effective working relationship between IT and records management.
- Gaining executive support for the records and information management program.
- Training employees on how to manage records and information.
- Meeting legal and regulatory requirements.
- Protecting the organization's intellectual property.
The conference includes more than 80 educational sessions in four tracks: the business of records information management, legal and compliance issues, information technology and management, and career development. No matter what your experience level is, you'll have more than enough opportunities from which to choose.
Learn more.
DCI's Business Process Management Conference
November 8-10, 2005
San Diego
In today's volatile economy, every organization is working on some aspect of its business processes and applying approaches including Six Sigma, Balanced Scorecard, process improvement, BPM systems, enterprise architecture, governance programs and business activity monitoring, to name a few, in order to stay competitive. Typically, these efforts are isolated and fail to deliver the optimal results that are only possible with integrated BPM programs.
DCI's Business Process Management Conference is the one and only BPM conference that embraces the whole range of business process opportunities and helps organizations figure out how to truly integrate and manage BPM cross-functionally. This conference will enable you to capitalize on the potential that BPM can bring to your organization. With managers and practitioners in mind, DCI's BPM Conference is focused on true, practical and unbiased BPM education. By attending this event, you will walk away with the basic skills, in-depth knowledge and practical methods you need to design, develop, measure, integrate and manage your organization's business processes and improve your company's overall business performance.
Learn more.
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AccuImage, LLC is a systems integrator that empowers their customers with solutions designed to gain the maximum value from their information at every point in the information lifecycle. Founded in 1996 and headquartered in Nashville, Tennessee, AccuImage specializes in the design, installation and support of document and content management systems, forms processing solutions, and electronic workflow systems. The company offers hardware and software from leading companies - AnyDoc Software, Böwe Bell+Howell, Canon, Captaris, Captovation, EMC Documentum, Fujitsu, Hewlett-Packard, IBM, Kodak, Kofax, Panasonic, Plasmon and Verity - as well as consulting, document conversion and professional services.
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